Delivery and Returns
DELIVERY
How long does it take for an item to be delivered?
The delivery time will depend on the product, however we aim to dispatch your item within 3 working days, and deliver to UK addresses within 5-7 working days. To enable us to process and deliver your items, your contact details will be shared with shippers so where applicable they can provide you with updates on your delivery.
How much is Post & Packing?
The delivery rates for standard delivery to a UK address is £3.98. All orders over £50 are free. The amount will be confirmed once you have entered your shipping address during the checkout process – before making a payment or completing your order.
Where does Bag The Tag deliver to?
We aim to deliver to all areas served by the Royal Mail. We will be adding different delivery options and these will be displayed at checkout when available.
How will I know when my item has been shipped?
When your product is dispatched, a tracking number will be emailed to you so you track delivery and anticipate a likely delivery date.
RETURNS
Can I return an item?
We hope the items you have bought are great and you wish to keep them. However, we understand sometimes this is not the case. Under the consumer contract regulations act you have the right to cancel your order if you inform us within 30 days of receiving an item and we receive the goods in a saleable condition within 30 days of notification.
If you wish to return an item, please first email us on shopping@bagthetag.co.uk or call us on 01303 762 050.
Please provide your name, telephone number, invoice order number as proof of purchase, and state reason for requesting the return (faulty, unsuitable, damaged, exchange, wrong item, unwanted).
To be eligible for a refund, your item must be unused and in the same condition that you received it. Please do not send your purchase back to the manufacturer. Please return the item to us with its original packaging and sufficiently well packaged to reduce the risk of it being damaged during transit. They must be returned in the same condition they were received.
You will be responsible for paying for your own shipping costs for returning your item – except if you were sent the wrong item, or the item is faulty. Original shipping costs are non-refundable.
Please allow up to 14 Working days for receipt of any replacement product. Overseas shipments can take longer.
Any returned item will be inspected before offering a replacement or refund. If the item is found to have been used, handled, damaged or tarnished in any way which affects its resale value, we will reduce or cancel the amount to be refunded. You accept that the final decision on returns and refunds rests with Bag the Tag.
We will email you to notify you of the decision. Upon approval, your refund will be processed, through your original payment provider, within 14 days.
What if my item arrives damaged or faulty?
Please see Returns Policy above.
What if my item has a part missing?
Please email us within 14 days of receiving an item, on shopping@bagthetag.co.uk giving your name, invoice order number and explain what part is missing. Please retain the original packaging and we will respond with how we can help regarding a replacement or refund.
What is your returns address?
Before making a return please contact us on shopping@bagthetag.co.uk or telephone 01303 762 050 for details of where to send your items.
What if I’ve changed my mind, how long do I have before returning a product.
You have up to 30 days from the receipt of goods to notify us that you wish to return a product.
Please see Returns above.
How long does it take to process a return and refund?
Upon receipt of the returned item(s) it will be checked to ensure that it is in re-saleable condition before a refund will be authorised. We will update you by email on the status of your return/refund. Refunds will be processed within 14 days of approval, through your original payment method.
If you have been notified a refund has been processed, please allow up to 5 working days for it to clear your bank of card provider. If you have not received your refund in the stated timescale, please contact us at shopping@bagthetag.co.uk
How can I contact Bag The Tag?
Email us on shopping@bagthetag.co.uk or call us on 01303 762 050